“I would like to thank your company for sending me your service technician to come back to solve my problems. I have has this problem for a long time, people just did not find a right way to solve it.
Thank you so much”

Jeannie Honng

“As a new customer of Empire, I was impressed with Tim’s knowledge of his products. He thoroughly explained to me the various models and their features and helped me to make the right” decision.
I look forward to working with Time and Empire in the future.
Sincerely,”

Russell Waddell

“This is a note to express my thanks to Dana. Dana came to my house on a repair call. The water line on my water heater was leaking and he knew the problem right away. Very quick, very polite and to the point….I like that.”

Jim Nickels

“Wow-what a great experience. No heat for three days-Gas Company was a waste of time. Calling a service company is always scary…but not this time.

Lance showed up, he was professional, courteous, identified the problem immediately and fixed it. He did not waste a minute of my time or his.

Thank Empire for living up to your ad. I will pass on the good experience to my neighbors.”

Dave Kinsky

"They were courteous and very professional through out the whole two and one half days that it took to complete a very monumental task. They were there when they said they would be and they diligently stayed on the job. I hope I do not have any more problems at home of that nature again for awhile, but it is comforting to know that if I should, I'll have a professional organization to solve it for me. "

Sincerely, Curtis Holland

"Your plumbing technician, Jerome, came to my home, removed the old bathroom sink water faucet and installed a new water faucet in its place. I want to let you know how impressed I was with Jerome. He was, at all times that he was in my home, polite, courteous and professional. His work was done well, and his service was excellent. Any time I may need to call a plumber in the future, I will call Empire, because of Jerome, and I will certainly request that he be the plumbing technician sent to my home!"

Thanks, Shari Lakin

"The person who answered the phone at Empire Plumbing had such a pleasant greeting and sounded so calm; it seemed to give me a sense of relief. Sometimes the simple things really do matter. When Larry came to the house, that sense of relief grew and I felt that I had called the right company. His professional behavior was appreciated, and his expertise was evident as he walked us through the issues that we were facing: A Slab leak, dangerous water pressure levels, etc. We sensed that Larry was a down-to-earth guy who was advising us in the same manner that he would a family member. I cannot express what a relief it is to feel that you have someone in your home that cares about what they’re doing, and about how you feel. It made a very unpleasant experience a little more bearable."

Thank-you, Rob & Luisa Freytag

"RED ALERT!!!!! RED ALERT!!!!!!
THIS NO COMPLAINT!!!!! THIS IS A NOTE OF THANKS TO ALL THOSE MEN WHO CAME OUT AND DID AN ABSOLUTELY TREMENDOUS JOB FOR US!!!! WE WOULD LIKE FOR THE POWERS THAT BE AT EMPIRE TO RECOGNIZE ALL OF THE FOLLOWING FOR A WONDERFUL JOB!!!!

SUPERVISOR..LANCE AND HIS HELPER DANIEL, ALSO THE TWO ELECTRICIANS, VALTIMORE AND HIS HELPER JOHN....

FOR YOUR INFORMATION OVER THE YEARS I HAVE LIVED IN ANAHEIM AND I HAVE OF NECESSITY CONTACTED MANY SERVICE FIRMS BUT YOUR PEOPLE ARE EXCEPTIONAL!!!!
AT THIS POINT I WILL SAY TO YOU THANKS AGAIN AND YOU CERTAINLY HAVE MY PERMISSION TO GIVE ALL THESE DUDES A RAISE!!!!!
MAY GOD BLESS YOU ALL THIS DAY AND FOREVERMORE..........."

BILL AND ANNE JACKSON

"To the folks at Empire:

Many thanks to everyone at Empire for the great job you did on our central heating and a/c installation. We are very happy with the quality of the installation. Special thanks to Tim for his above-and-beyond effort to get the job going, and special thanks to Eddie who did a great job as crew-chief. Eddie's attention to detail and attention to our preferences was top-notch, and we really do appreciate his efforts very much."

Thanks again, Sabine and Robert Bryttegard

"To whom it may concern,

I had my central heat/ac unit repaired, and was impressed by the knowledge and customer service displayed by service technician Ron Anderson #364. Ron was on time and very courteous. Ron immediately assessed the repair needs of my unit, and got the job done quickly. Ron also had a helper named John, which was courteous. With service technicians like Ron, your business can only grow and you will have a happy customer base. Due to the service I received from Ron, I am going to recommend Empire to everyone needing repair to an A/C unit. "

Thank you, Carlos Martin

"Good afternoon...

My family is very pleased with the quality of service received today as your technicians repaired an electrical problem affecting my air conditioning unit. We had the pleasure of being assigned Alex Chacon, Luis Melendez, and Robert Gascon. The three technicians arrived on time, performing the work efficiently and well while maintaining a professional, courteous manner.

We have used your company's services in the past and although the pricing can be a bit on the high side, the quality is unparalleled. As a result, we don't mind paying a little extra for the guarantee of a job well done by qualified professionals.

Congratulations on having such well-trained, polite technicians working for your company."

Christina Kalogris

"Hello Jim!

I wanted to send you a message of appreciation personally to thank you for your teams help and support with adding an electrical outlet for my plasma TV this week in Irvine! I wanted to let you know that they all deserve thanks and recognition for their customer service and professionalism when they came out to my house! Dean came out on Monday 2/26 and his team of installers out on Tuesday 2/27 (Valtimor and John). They used drop cloths, booties, and had patience with answering all of my questions regarding the installation, and were very careful and did a great job! I was very happy with the work that they did and wanted you to recognize them all! They deserve a great perk for their hard work!"

Sincerely and much appreciation!
Audrey Pablo

"Dear Empire:

I just wanted to commend you on your high quality of service, as performed today by Carlos & Luis.
They arrived on time and worked diligently until the job was completed. They conducted themselves in a friendly, professional, and polite manner at all times. They worked quietly so as not to disturb members of our household. They took care of our property and completely cleaned up when the job was finished.

Carlos was extremely knowledgeable about every aspect of our electrical problems, and we felt confident in choosing him right from the start without even having to get a 2nd estimate. He gave us several choices of what we could do to solve our problems, taking into consideration our concern about costs. And for the first time in twenty years of owning this house, we can now run our window a/c and do laundry at the same time! We can actually blow dry our hair while someone is using the microwave! We are very happy! :)

Thank you so much for providing such excellent service, in every way, as exhibited by Carlos and his partner. We now know who to call for any future electrical and plumbing needs we may have."

Thanks again, Diane & Richard Morgan

"Dear Empire Plumbing/Electrical

I normally have service men come to my home for repairs..the work is done... I pay the bill and I go on with my life. Yesterday two of your electricians came to my house for what I would consider an expensive job...($1102)....and I could have finished the day in a bad mood...but their professionalism, courtesy and knowledge had a smile on my face and I asked their permission to contact you to tell you my satisfaction. The careful inspection of my electrical lines in my garage probably saved me from a fire due to my own poor workmanship They twisted every connection, double checked everything they did and confirmed that it worked when it was done. They were a pleasure to work with, being honest as well as humorous and frankly as a former teacher, they taught me a few things about wiring that will be useful in the future. Please be sure that their supervisor receives a copy of my letter complimenting their job well done."

Thank You, Dr. Timothy Staats

Give us a call and we can show you hundreds of letters of recommendation that we've gathered from our 100% Satisfied Clientele. Isn't it about time that received the type of service that you deserve?

2008 National Contractor of the Year
2003 Orange, Riverside and San Bernardino Counties Contractor of the Year
Former President of the Plumbing, Heating, Cooling Contractors Association