Electronic Leak Detection Guarantees

Everything that we do comes with a guarantee or warranty of some type. Your 100% Satisfaction is what we are after and we will do our best to achieve that goal.

No one wants to pay twice for the same amount of work and this is the reason why we have our electronic leak detection guarantees. We guarantee that we will find your leak so you have nothing whatsoever to worry about.

Can there be problems? Of course, there can, but that is why we are the company to help you through this problem. Our decades of experience and our state of the art equipment help ensure that those problems are few and far between.

What Kind of Warranty Does Slab Leak Detection Have?

All of our warranties and guaranties are in writing on every agreement that we enter into. They are type written in the back pages of the agreement. The plumber does not write them down in handwritten format. This type written format means that everyone gets the same great warranties and guarantees and they are not subject to the performance or mood of the plumber. Not all plumbers are created equal. Not all plumbers have the same experience, knowledge and expertise. Our warranties and guarantees help to protect you from mistakes and errors. Even we, with decades of experience, occasionally make a mistake.

Our Written Guarantee Says This

"Electronic Water Leak Detection & Line Location. Empire will return at no charge(up to 1 hour labor only) and perform leak detection or line detection a second time in the event that the leak or line was not found or was misidentified provided that a request is made by you within 30 days of the initial invoice."

What is Not Covered Under Our Leak Detection Guarantee

We have suffered some abuse over the years and we have written our guarantees to combat that abuse as well as guarantee you the very best in leak detection service. If you have us locate a slab leak for you so that you can have the handyman down the street or the plumber that doesn’t know enough to operate leak detection equipment repair the leak under concrete you are taking a very big risk. If we locate a leak under concrete one day, we will confirm that leak again the next day before jack hammering any concrete up. “Measure twice and cut once” is a common phrase in carpentry and it is vital when opening up the concrete. We don’t want to make a mistake and cost you any more than absolutely necessary to repair the finish flooring after we are done. Often you will have no damages to repair after we are finished.

Time, Labor, Materials and Inconvenience Are Not Covered

Some slab leaks take an hour or two and some take a day or day to complete. It depends on the concrete (4 inches or 14 inches thick) and the location (under carpet in the middle of the room or under the bathtub) as well as the skill of the plumber and the tools the plumber possesses. Once we locate the leak under concrete we guarantee that the spot is correct. If it is not, we come back at no charge. If your plumber charges you more, that is your obligation, not ours. I have had clients try to back charge me for being 6 inches off the mark. It is ridiculous. Leak detection is as much an art as it is a science and mistakes are made, although few and far between, but they still are made.

You Will Be Quoted an Upfront Honest Flat Rate

We will quote you in writing Upfront and Honest the Exact Amount the repair will encompass. This is to protect you from mistakes and to let you know the full details of what it is going to take to fix the piping. This ensures that you are not surprised by a time and materials job that should have been $500 or $600 dollars and one that costs $5,000 or $6,000 dollars. Think about it for a minute. If a plumber, in our economy, obtains a job for a certain dollar amount per hour he makes more money by stretching that job out over many hours and days. The more materials, with those outrageous markups, he uses, the more money he makes. It benefits him to low ball the amount of the repair orally and then keep jacking the prices up. That will never happen to you here. You will know exactly, to the penny, how much it will cost to repair your leak under concrete in advance, plus, we will work with your homeowners insurance company to reduce the amount of investment you need to make.

Our job is make sure that your water leak repair is easy and painless. We will work with you and your insurance company to help ensure that your investment in leak detection and pipe repair is an easy one to make.

Our primary focus is your convenience and safety. With two hour service windows 6 days a week, no overtime ever, we can meet you at your home at the appointed time for your water pipe repair. We will meet your time table for your slab leak repair service, guaranteed.