Tired of pretend plumbers- that seem to mire around and run up a tab? Very few plumbing companies even have plumbers working for them, and even fewer companies have training programs. Most do not have electronic leak detection equipment to find leaks under concrete and solve those slab leak problems.

Criminals in Contractor Clothing- Is the type of person standing at your front door the type of person that you want coming into your home? The type of person you want interacting with your family? According to the 2000 census 1 in 47 Americans was either on probation, on parole or incarcerated. Popular careers taught in prison are plumbing, heating & cooling and electrical. Your water heater should be comfort with a criminal.

Wait and See- Does your existing plumber seem to guess at where the water leaks are? Do they seem to try and fix a plumbing product to see if that's the problem rather than know where the problem is? Does your existing plumbing look like they belong in high school, rather in your home attempting to fix your pipes, unclogg your bathtub or repair your kitchen sink? Are you tired of paying now and again later for that plumbing contractor that gives you a tailgate guarantee, the kind of guarantee that disappears the instant their tailgate gets out of view?

Beepers and Answering Machines- Does frustration well up when your bathtub isn't draining, your toilet is overflowing or your water heater is leaking and all you can get a hold of is an answering machine and a promise to call you back sometime in the future? Is talking to a machine something you look forward to?

Sticker Shock- Does not knowing in advance what the plumber charges are going to be bother you? Are you tired of mystery plumbing repair pricing that always ends up costing more than the plumber said it was going to? 

Poor Performance- Are you tired of hearing how good your new plumbing will work, your copper re-pipe, but then finding out it doesn't do any better than the old plumbing system? Are you tired of water leaks, dripping shower heads, dripping faucets and water running in the walls? Are you tired of having your plumbing drain your wallet every time the plumber comes to visit?

1. Plumbers Not Techs. Here at the Empire Family of Services we take pride in employing journeyman level plumbers and not service techs. There is a significant difference between the two - experience, knowledge, and training. This translates into your home plumbing being repaired better, faster and with less expense. We are more affordable plumbers. The typical mistakes the service tech causes, 1 or 2 years experience, are not made here and we pass those savings on to you.

2. No Felons. We perform criminal background checks on all of our plumbers before they become our plumbers. It’s important not to have convicted felons in your home. We also perform frequent and regular drug testing. Unlike most companies, felons will never be able to work for us and those felons will never be sent into your home by us. Illegal drug use is a real problem in the industry and we've addressed it for you. I am proud to say that this is a drug free company. Is this something that is important to you when thinking of hiring a plumber?

3. Cutting Edge Technology. Our experienced plumbers stay on the cutting edge of technology, technology that helps to lower the cost of doing business so that we can have Low, low Rates. The Empire Family of Services is not satisfied with being just another plumbing and slab leak detection company. Our own in house training facility ensures that our plumbers, your plumbers, are skilled in the latest electronic leak detection methods, plumbing repair methods and drain cleaning equipment so we can serve more of your needs in a quick and more affordable manner. Once you have experienced our services, plumbing professionalism, and old time plumber craftsmanship, we are confident that you will never want to use another plumbing, leak detection or drain service again.

4. Fixed Correctly or it's Free- When we say your plumbing and drains are fixed...they are fixed...or it's our dime. We put our money where our mouth is. There is no such thing as false plumbing guarantees here.

5. Excellent Service Hours- Your call will be answered live by one of our friendly office staff Monday through Friday 7am to 7pm and on Saturday from 8am to 5pm. 

6. Up Front Advantage Pricing- You will always know the exact amount of your plumbing investment before you make it so that you will not be confronted by any surprises.

7. 100% Money Back Guarantee- If we fail, we'll make it right, even refunding all of your investment. You are safe and so is your plumbing.

8. Performance Guarantee- If your plumbing doesn't do exactly what we say it will, we will do anything to make it right, including re-piping, re-plumbing or refunding your money.