Rob & Luisa Freytag

"The person who answered the phone at Empire Plumbing had such a pleasant greeting and sounded so calm; it seemed to give me a sense of relief. Sometimes the simple things really do matter. When Larry came to the house, that sense of relief grew and I felt that I had called the right company. His professional behavior was appreciated, and his expertise was evident as he walked us through the issues that we were facing: A Slab leak, dangerous water pressure levels, etc. We sensed that Larry was a down-to-earth guy who was advising us in the same manner that he would a family member. I cannot express what a relief it is to feel that you have someone in your home that cares about what they’re doing, and about how you feel. It made a very unpleasant experience a little more bearable."