10 Years on Parts

Nearly every repair and every panel change out, every forced air heater, every air conditioner and every repipe we perform comes with a 10 year guarantee on materials that we provide. Never pay another penny for a covered repair.

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10 Years on Labor

We are so confident that our repairs and installations will be perfect that we guarantee our labor for 10 years for just about every plumbing, heating, air conditioning and electrical repair and installation that we perform. Isn’t that the type of guarantee that you deserve?

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10 Years Maintenance

We been helping people just like you in homes and businesses just like yours for more than twenty years. We know what works and we know what causes breakdowns. That’s why we offer full coverage plumbing, heating, air conditioning and electrical maintenance. We help you prevent costly breakdowns. It’s what we do. We are here to help.

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No Lemon Heating Guarantee

If the heat exchanger or firebox fails in the first 10 years we will replace the entire furnace for you at no charge. No shipping, no handling, no warranty and no labor charges whatsoever. This includes code required upgrades. No charge means absolutely no charge. No other company offers this rock solid guarantee.

No Lemon Air Conditioning Guarantee

If your compressor, the main component is your A/C, fails two times in the first 5 years we are not just going to replace that compressor with a new one, something just about every company does, we are going to remove the complete outdoor condensing unit and replace it with a brand new complete unit. No one deserves a lemon.

SEER Guarantee

At The Empire Family of Services, we are confident in our system design skills, the equipment we offer, and the quality of our installations. We guarantee that we will design and install your new air conditioning or heat pump system in accordance with the requirements of the Air-conditioning & Refrigeration Institute’s Standard 210/240. Your system will be designed with a matched coil giving you a certified combination engineered to achieve the manufacturer tested SEER rating. Certified combinations are required for any applicable utility rebates. We will install the equipment, can test the air flow, and we will charge the refrigerant levels to operate in accordance with the manufacturer’s design specifications. This guarantee reflects the unusual commitment to engineering detail, diligence, old fashioned craftsmanship, workmanship, and pride we put into every Home Comfort System we install.

No Lemon Repipe Guarantee

If any portion of the copper piping that we perform fails in the first 10 years we will fix or replace that piping for free. This includes angle stops and supply lines, tub valves, shower valves and ball valves. No one should have to pay for a home re-pipe twice. You only pay once for the repair. This is just one more reason why the Empire Family of Services is the preferred plumbing company for about 12,000 households each year in Southern California. No charge means absolutely no charge. No other company offers this rock solid guarantee.

Property Protection Guarantee

If anything is accidentally damaged, a professional will repair it. We’re not going to be driving down to the Home Center parking lot and pick up someone to bring to your home. You will have a properly licensed and properly insured professional perform the repair. Once the repair is done to your satisfaction, then and only then do you have to make your investment in your new Home Comfort System. With a guarantee like this do you think that we will be sloppy or do you think that we’ll Treat your Property Carefully? We’re the only ones making this kind of guarantee.

100% Satisfaction Guarantee

What our 100% satisfaction guarantee says is that if you are not 100% satisfied with what we’ve performed, then we’ll make any modification necessary, any modification required, to gain your 100% satisfaction, up to and including replacing the equipment or refunding your money, all of your money. It’s not just our goal, 100% Satisfaction; it’s your right as a consumer. If you’re not satisfied, we are not satisfied.

365 Free Test Drive

We want you to test drive your New Home Comfort System through all four seasons to make sure that it meets and exceeds all of your expectations. You’ll be using your new Home Comfort System through the cold and clammy winter season, you’ll get to drive through the sneezing, sniffling asthma season, spring, you’ll get to cruise through the hot and muggy “I can’t sleep at night” summer season and finally your going to be able to triumph through the cold and flue season, fall. After you’ve passed through all of these seasons only then do have to make a decision. If you’re not satisfied with the performance of the system, if for any reason or if for no reason whatsoever you are not satisfied with this system, give us call and we will refund 100% of your investment and we’ll give you interest. Why do you think no other company will give you this type of guarantee?

No Lemon Water Heater Guarantee

If the tank or any part on the water heater that we provide and install fails to perform perfectly for the first 10 years, we’ll repair that water heater or replace that water heater for free. That’s free parts and labor for a Full 10 Years. No one deserves a lemon or a warranty that doesn’t cover everything.

Home Plumbing Guarantee

What our guarantee says is that once we make a repair, it is repaired for life. That’s Total Comfort isn’t it. If any repair that we have made fails to perform the way it should, we’ll come out and redo the repair for free, parts and labor or we’ll give you back all your money. Your in charge of the repair in your home. If you’re not satisfied then we haven’t done our job properly and you shouldn’t have to pay a single penny for it. We are the only plumbers in town that guarantees that our plumbing systems will do exactly what we say they’ll do.

Hot Water Guarantee*

At The Empire Family of Services, we are confident in our system design skills, the equipment we offer, and the quality of our installations. We guarantee that we will meet the design temperature of the water at every fixture in your home at full usage when we install a Tank less water heater. Your system will be designed with a matched gas connection line and properly wired electrical circuit giving you a certified combination engineered to achieve the manufacturer tested hot water output. We will install the equipment, can test the water flow, and we will ensure that even the largest and highest use water fixtures in your home have an adequate hot water supply. If it doesn’t, we’ll repair, replace or upgrade at no expense to you. This guarantee reflects the unusual commitment to engineering detail, diligence, old fashioned craftsmanship, workmanship, and pride we put into every Home Water System we install.